Frequently asked questions:
Q: Where do you ship from? How long does delivery take? Do I have to pay any customs taxes?
A: We ship worldwide from a warehouse located in Poland. Delivery time depends on your location and chosen shipping method.
Most customers receive their orders within 5-10 days.
You don’t have to pay any taxes if you live in one of the EU countries.
If you live in a non-EU country, please check your local customs regulations.
Click here for more information about shipping
Q: What is this strange "RUB" currency? Can I pay in USD or EUR?
A: RUB - russian ruble. We ship from the warehouse located in Poland, but the main office of our business is located in Russia, therefore we use a russian bank to receive payments.
But that's not a problem: when you pay, RUB will be automatically converted to your local currency by your bank.
You can also see approximate prices in EUR on the home page.
Q: I don't trust your website and I don't want to enter my card details there. Can I pay in another way like PayPal?
A: It's great that you are careful when paying online.
First of all, please note that you do not enter your card details on this website; you will be redirected to a trusted payment gateway website, which is really safe.
Regarding PayPal payments: unfortunately we do not accept it, because they do not protect sellers from scammers at all.
But, nevertheless, there is still a very secure payment method - you can place an order by choosing the "Bank Transfer" payment option, then we will issue an invoice that can be paid using your banking application, so you do not need to enter your card details. This payment method is slow, inconvenient and not recommended, but of course you may use it in the worst case scenario.
Q: Why so expensive?????!!!!!!!!!!!! Have you raised your prices???!!!!
A: Yes, unfortunately there are big problems with 18650 cells supply in 2021 due to the covid hustle and bustle. 18650 cells have become 1.5 times more expensive compared to 2020. So we have to raise the price of the batteries.