Frequently asked questions:
Q: Where do you ship from? How long does delivery take? Do I have to pay any customs taxes?
A: We ship worldwide from a warehouse located in Poland. Delivery time depends on your location and chosen shipping method.
Most customers receive their orders within 5-10 days.
You don’t have to pay taxes if you live in one of the EU countries.
If you live in a non-EU country, please check your local customs regulations.
Click here for more information about shipping
Q: What is this strange "RUB" currency? Can I pay in USD or EUR?
A: RUB - russian ruble. We ship from the warehouse located in Poland, but the main office of our business is located in Russia, therefore we use a russian bank to receive payments.
But that's not a problem: when you pay, RUB will be automatically converted to your local currency by your bank.
You can also see approximate prices in EUR on the home page.
Q: Why so expensive?????!!!!!!!!!!!! Have you raised your prices???!!!!
A: Yes, unfortunately there are big problems with 18650 cells supply in 2021 due to the covid hustle and bustle. 18650 cells have become 1.5 times more expensive compared to 2020. So I have to raise the price of the batteries.